Project

General

Profile

Actions

Feature #8645

open

ROD dashboard: only verify when closing ticket

Added by Fr├ębault Pierre almost 7 years ago. Updated 6 months ago.

Status:
In progress
Priority:
Normal
Assigned To:
-
Category:
Dashboard
Start date:
09/26/2014
Due date:
% Done:

100%

Estimated time:
(Total: 0.00 h)
Story points-Remaining (hours)0.00 hourVelocity based estimate-

Description

Ticket link : https://ggus.eu/index.php?mode=ticket_info&ticket_id=108307

ROD dashboard: only verify when closing ticket.

Detailed Description:
Dear Dashboard Team,

When I try to close ticket (that has Solved status in GGUS), I get only Verify option (see attachment). I suppose there should be already "Reopen" option - I believe I already seen it earlier. Maybe it was removed accidentally?

Usecase: Admin solves ticket in GGUS (or dashboard), ROD wants to check it, Nagios tests are in critical state, so ROD does not only Verifies, but also should Reopen the ticket.

Cheers,
Tadeusz


Subtasks 1 (0 open1 closed)

Task #8107: Add Reopen step for GGUS ticketResolved09/26/2014

Actions
Actions #1

Updated by L'Orphelin Cyril almost 7 years ago

We already discussed about 'Reopen' action but we never implemented it because some people are complaining about both Close+Verify and would prefer a single action.

But a single action is not compliant with a "reopen" one regarding to the fact that a 'verified' GGUS ticket is no more updatable.

Actions #2

Updated by L'Orphelin Cyril almost 7 years ago

  • Category set to Dashboard
Actions #3

Updated by L'Orphelin Cyril almost 7 years ago

  • Project changed from operations-portal-users to ROD-DASHBOARD
Actions #4

Updated by L'Orphelin Cyril 6 months ago

  • Status changed from New to In progress
Actions

Also available in: Atom PDF