operations-portal-users » VO-DASHBOARD

• A ticket is a notification (triggered by VO staff) sent to site administrators via EGI
  helpdesk reporting one or more on-going alarms affecting a site service. The dashboard
  should provide a mechanism to link several on-going alarms under a ticket template which
  is then opened and assigned to the proper site via EGI helpdesk.

*Tickets should report the last known status of the VO SAM test for the alarms which were
initially linked to the ticket.

• VOs wishing to use TEAM tickets should be able to use that EGI helpdesk property for the
  tickets submitted via the VO Operations Portal.

• in order to avoid the duplication of tickets, the dashboard should provide a mechanism to alert
  VO staff that a given alarm is not VO specific, and that a ticket was already opened in EGI
  helpdesk by the regular operations teams.