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Bug #40412

closed

Cannot download documents (more than 10.000 MB)

Added by Juin Anthony almost 2 years ago. Updated about 1 year ago.

Status:
Rejected
Priority:
Immediate
Assigned To:
administrators
Start date:
06/04/2020
Due date:
% Done:

0%

Estimated time:

Description

Dear support,

on SVOM project and its sub-projects, we cannot download of documents.
there are always download failure, for all documents. The limit is around 10.000MB.

Please, could help us as soon as possible as we are preparing review for end of June and it will be really use at this time.

Have a nice day.

best regards,

Anthony Juin.

Actions #1

Updated by ROUET Jean-René about 1 year ago

  • Priority changed from Immediate to Urgent
Actions #2

Updated by ROUET Jean-René about 1 year ago

  • Priority changed from Urgent to Immediate
Actions #3

Updated by Hoffmann Dirk about 1 year ago

For what it's worth, we had noticed recently, that we cannot download documents of several MB, if we are at home (1MB/s ADSL), whereas it works perfectly from the lab (10Gbps fibre).

Actions #4

Updated by ROUET Jean-René about 1 year ago

  • Status changed from New to Rejected

The limit is 5go, we don't modify it.
This system is not really a storage system.

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